FAQ's

ABOUT

  • What is Mine Chest?

    The official subscription box crafted by Minecraft lovers for Minecraft lovers. Every chest is filled with exclusive Minecraft merch, such as a full-color T-shirt or other apparel item, collectibles, toys, and more. Every Mine Chest is designed to let adventurers of all ages bring their love of the game into the real world with items that players will enjoy wearing, collecting, and creating.

  • What can I expect to receive in my Mine Chests?
    Every chest is filled with exclusive Minecraft merch, available only to Mine Chest subscribers, including a full-color T-shirt or other apparel item, collectibles, toys, and more. Even the replica of the in-game chest (the shipping carton) can be used again. Reverse it to create a colorful new Minecraft block to store your real-world inventory. Check out how to do this here.
  • Can I give Mine Chest as a gift?

    Definitely. Please enter the gift recipient’s address as the shipping address. This is a good time to let you know that the Mine Chest itself is the also the shipping carton, so the gift recipient will know what it is when it arrives on his or her doorstep. For your convenience, a printable certificate is available on the confirmation page. You will be the “owner” of the subscription account and will receive all information regarding billing and future shipments, including tracking information.  
  • What payment methods do you accept?
    We accept major credit and debit cards, as well as PayPal for subscription purchases.
  • How often do Mine Chests ship?        

    We announce and ship new themed chests monthly, sometimes even tying in with the latest Minecraft software release. Be the first to own a real-world item based on the game.

  • Do you offer longer term subscriptions?

    Yep! Please give our team a call at 1-866-984-0188  (Monday – Friday, 10am-4pm EST) to be set up with a prepaid multi-month subscription. 

MY ACCOUNT

  • Can I change my shipping address?

    Of course. Sign in to your dashboard 24/7 to update shipping information by following these quick steps:

    Select the Mine Chest logo under Manage Subscriptions > Select Add New Shipping Address under Shipping Address > Enter new address details and select SAVE.

    Or, send us an email at contact@minechest.com with your new address and we will update your account.

  • Can I change my T-Shirt size?

    Of course. Sign in to your dashboard 24/7 to update your T-Shirt size by following these quick steps:

    Change t-shirt size for a chest that is currently in Chest Preview:

    From your Dashboard > Select your next shipment under Your Recent Chests > Select new t-shirt size from the dropdown menu > Select SAVE.

    Change t-shirt size for all chests going forward (be sure to update any shipments in Chest Preview as noted above, as well):

    From your Dashboard > Select Mine Chest logo under Manage Subscriptions > Select new t-shirt size under Manage Future Chest Shipments > Select UPDATE T-SHIRT SIZE.

    OR send us an email at contact@minechest.com with your new size and we will update your account.

  • What is your cancellation policy?

    You may turn off auto-renewal of your subscription any time from your account dashboard by following these quick steps:

    From your Dashboard > Select Mine Chest logo under Manage Subscriptions > Select DISABLE AUTO RENEWAL under Mine Chest Subscription. You may reactivate auto-renewal if you wish at any time in the future. 

  • Can I change my payment method on file?
    Sure thing! Please log in to your online dashboard and select The Official Minecraft Mine Chest logo under Manage Subscriptions > Under Payment Details, select Add New Credit Card > Enter card information > Select Add Card. 

CONTACT

SHIPPING

  • When do Mine Chests ship?

    Your very first Mine Chest order will ship as soon as possible. Expect delivery within 5-7 business days of placing your order. Exceptions may apply during periods of peak volume or product launch.

    After that, depending on when in the month your first order was placed, we will ship according to this schedule:  If you placed your first order before the 20th of the prior month, we will charge you and begin prepping your next chest for shipment on or about the 1st.  If you ordered after the 20th of the prior month, we will charge you and begin prepping your next chest for shipment on the 15th. We don’t want to ship chests too often, but we do not want you to miss out on a chest, so we space shipments out accordingly as we move you onto our standard schedule.

    By your third chest, you’ll be on track to be charged on or around the 1st of the month and shipped shortly thereafter, every month.  You will always receive a tracking email when your chest has shipped, and your tracking info will appear in your dashboard as well.

  • Where is my Mine Chest?

    Take a peek at your online dashboard for individual chest shipment status. You’ll see the status of your shipment, plus a tracking link if the chest is on its way. You’ll also receive tracking information via email every month. If you need further assistance, email us at contact@minechest.com

  • How long does shipping take?

    Please allow 5-7 business days for shipping after you have placed your initial order. You will receive a tracking email when your chest has shipped, and you may view chest status and tracking information in your dashboard as well. For monthly chests, expect delivery within 5-7 business days of receiving tracking information. 

  • Do you ship to APO addresses?    

    Yes, we will gladly ship to APO addresses. An additional charge will be applied at checkout.

  • Do you ship internationally?        

    Please place international orders at www.minechestinternational.com.

    Canada orders will be accepted very soon at www.minechest.ca.

  • Do you ship to PO boxes?
    Absolutely. Go ahead and order for PO Box delivery.
  • How do I flip my Mine Chest inside out? 

    We’re so happy you asked. Learn how to flip your chests to store real-life inventory here.

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